Política de reembolso

At LadyWolf's Skin Care & Cosmetics, customer satisfaction and safety are our top priorities. Please review our return and refund policy below:

1. Unopened Products:

   • We can only accept returns for unopened and unused products due to safety and sanitation standards.
   • Returns must be requested within 30 days of purchase.

2. Lipstick Exceptions:

   • Lipsticks are non-returnable unless the item arrives damaged or defective.

3. Damaged or Defective Items:

   • If your product arrives damaged or defective due to handling, please contact us within 7 days of receiving your order.
   • Provide a clear photo of the damaged product and dispose of it safely.
   • We will issue a replacement or a refund, based on your preference.

4. How to Request a Return or Refund:

   • Email us at [www.ladywolfs.com] with:
     • Order number
     • Product name(s)
     • Reason for return/refund
     • A photo if the item is damaged or defective
   • We aim to resolve all inquiries promptly and fairly. Thank you for choosing LadyWolf's Skin Care & Cosmetics! Our goal is to ensure every experience with us is seamless and enjoyable.